Statute

TERMS AND CONDITIONS

WWW.ONE-SLEEVE.COM

§ 1

GENERAL PROVISIONS

  1. The online store www.one-sleeve.com operates under the terms and conditions set out in these Terms.
  2. These Terms define the conditions for concluding and terminating Product Sales Agreements, the complaint procedure, as well as the types and scope of electronic services provided by the www.one-sleeve.com Store, the rules for providing these services, and the conditions for concluding and terminating agreements for the provision of electronic services.
  3. Every Service Recipient, upon taking actions aimed at using the Electronic Services of the www.one-sleeve.com Store, is obliged to comply with the provisions of these Terms.
  4. Agreements concluded through the Store are governed by Polish law as the law applicable based on the Seller’s registered office. A Client who is a Consumer has the right to exercise consumer rights provided by the law applicable based on their habitual residence if such rights are more favorable than the relevant provisions of these Terms and Polish law.
  5. Matters not regulated by these Terms shall be governed by the provisions of:
    1. the Act on the provision of electronic services of 18 July 2002,
    2. the Consumer Rights Act of 30 May 2014,
    3. the Act on out-of-court settlement of consumer disputes of 23 September 2016,
    4. the Civil Code of 23 April 1964,
    5. and other applicable provisions of Polish law.

§ 2

DEFINITIONS USED IN THE TERMS

  1. TERMS – these Terms and Conditions of the Store.
  2. STORE – the online store operated by the Service Provider at www.one-sleeve.com.
  3. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient via the Store.
  4. REGISTRATION FORM – a form available on www.one-sleeve.com allowing the creation of an Account.
  5. ACCOUNT – a set of resources in the Service Provider’s IT system, identified by an individual name (login) and password, in which Service Recipient data, including information on placed Orders, is stored.
  6. ORDER FORM – a form available on www.one-sleeve.com allowing the placement of an Order.
  7. NEWSLETTER – an Electronic Service that allows the Service Recipient to subscribe to and receive free information from the Seller regarding Products available in the Store via the provided email address.
  8. REVIEW SYSTEM – an Electronic Service provided by the Seller that allows Clients to post reviews about Products.
  9. SELLER / SERVICE PROVIDER – Christian Ferdouël conducting business under the name Christian Ferdouël Collections, registered in the Central Registration and Information on Economic Activity of the Republic of Poland, business address: ul. Wadowicka 7, 30-347 Kraków, NIP: 6772529577, REGON: 542514759, email: kontakt@one-sleeve.com, phone: +48 517 355 576.
  10. SERVICE RECIPIENT – a natural person, legal person, or organizational unit without legal personality, granted legal capacity by law, using an Electronic Service.
  11. CLIENT – a Service Recipient intending to conclude or who has concluded a Product Sales Agreement with the Seller.
  12. CONSUMER – a natural person who performs a legal act with a business entity not directly related to their business or professional activity.
  13. ENTREPRENEUR – a natural person, legal person, or organizational unit without legal personality, granted legal capacity by law, conducting business or professional activity in their own name.
  14. PRODUCT – a movable item or service available in the Store, which is the subject of a Product Sales Agreement between the Client and the Seller.
  15. PRODUCT SALES AGREEMENT – a Product Sales Agreement concluded between the Client and the Seller via the Store.
  16. ORDER – the Client’s statement of intent constituting an offer to conclude a Product Sales Agreement with the Seller.
  17. PRICE – the amount expressed in monetary units that the Client is obliged to pay to the Seller for the Product.

§ 3

INFORMATION REGARDING PRODUCTS AND ORDERING

  1. The Store www.one-sleeve.com sells Products via the Internet.
  2. Products offered in the Store are new and used, compliant with the agreement, and legally introduced to the Polish market.
  3. Information on the Store’s website does not constitute an offer within the meaning of law. By placing an Order, the Client makes an offer to purchase a specific Product under the terms described in its listing.
  4. The Product price displayed on the Store’s website is in Polish Zloty (PLN) and includes all components, including VAT, but does not include delivery costs.
  5. The Product price displayed on the Store’s website is binding at the time of placing the Order. This price will not change regardless of any subsequent price changes in the Store.
  6. The Seller clearly informs Clients about unit prices, promotions, and discounts. Alongside any discount, the Seller displays the lowest price of the Product within 30 days prior to the discount or, if offered for less than 30 days, the lowest price since the Product was first offered.
  7. Orders may be placed:
    1. via the website using the Order Form – 24/7 all year round,
    2. via email at: kontakt@one-sleeve.com.
  8. Registration of an Account is not required to place an Order.
  9. To place an Order, the Client must read and accept these Terms.
  10. The Store processes Orders Monday to Friday, 10:00–20:00. Orders placed after 15:00 on weekdays, weekends, or holidays will be processed on the next business day.
  11. Promotional Products (sale items) are limited in quantity and fulfilled on a first-come, first-served basis until stock is exhausted.

§ 4

CONCLUDING A PRODUCT SALES AGREEMENT

  1. To conclude a Product Sales Agreement, the Client must first place an Order via the methods described in §3 points 7 and 9.
  2. Upon receiving the Order, the Seller immediately confirms its receipt.
  3. Confirmation of receipt binds the Client to their Order and is sent via email.
  4. The confirmation contains:
    1. confirmation of all essential elements of the Order,
    2. a withdrawal form,
    3. these Terms including information about the right to withdraw.
  5. Upon receiving the email mentioned in point 4, a Product Sales Agreement is concluded between the Client and the Seller.
  6. Each Product Sales Agreement is confirmed with proof of purchase (VAT Invoice) attached to the Product and/or sent via email to the Client’s address provided in the Order Form.

§ 5

PAYMENT METHODS

  1. The Seller provides the following payment methods:
    1.1. bank transfer to the Seller’s account,
    1.2. electronic payment system (HotPay.pl).
  2. For bank transfers, payments should be made to account number: 53 1140 2004 0000 3302 8605 0225 (Mbank S.A.), Christian Ferdouël Collections, ul. Wadowicka 7, 30-347 Kraków, NIP: 6772529577, with “Order No …” in the transfer title.
  3. For electronic payments, the Client pays before the Order is processed. The system allows payments via credit card or fast transfer from selected Polish and foreign banks.
  4. The Client must pay within 5 business days unless otherwise stated in the Agreement.
  5. For methods in points 1.1 and 1.2, the Product will be shipped only after payment is received.

§ 6

COST, TIME, AND METHODS OF PRODUCT DELIVERY

  1. Delivery costs, which are borne by the Client, are determined during the Order process and depend on the chosen payment and delivery method.
  2. The delivery time includes order processing and shipping time:
    1. Order processing takes up to 1 business day from:
      1. the receipt of funds for the Product Sales Agreement in the Seller’s account, or
      2. positive authorization of the transaction via the electronic payment system.
    2. Delivery of movable Products by the carrier occurs within the time declared by the carrier, i.e., up to 1 business day from dispatch (delivery only on business days, excluding Saturdays, Sundays, and holidays).
  3. Products purchased from the Store are shipped via the Polish Post, parcel lockers, or courier services.
  4. Collectible Cards purchased from the Store are documented with video or photos before shipment to secure their condition.

§ 7

PRODUCT COMPLAINTS

  1. Warranty complaints:
    1.  All Products offered in the Store have a warranty valid in Poland.
    2. The warranty period varies per Product and is specified individually, starting from the date of delivery to the Client.
    3. Warranty coverage is evidenced by a warranty card or proof of purchase.
    4. Warranty details, including the guarantor’s information, scope, duration, and Client rights, are provided in the warranty card attached to the Product or on the Store website.
    5. The warranty does not exclude Consumer rights or rights under §10 for non-compliance with the Product Sales Agreement as per the Consumer Rights Act.
  2. Complaints for non-compliance with the agreement:
    1. The basis and scope of the Seller’s liability to a Consumer or entity under §10 for non-compliance are defined in the Consumer Rights Act of 30 May 2014.
    2. The Seller’s liability to an Entrepreneur under §9 for warranty is governed by the Civil Code of 23 April 1964.
    3. The Seller is liable for non-compliance existing at delivery and discovered within 2 years, unless a longer Product lifespan is specified.
    4. Complaints can be submitted via email (kontakt@one-sleeve.com) or in writing to ul. Wadowicka 7, 30-347 Kraków.
    5. Written/electronic complaints must include as much detail as possible, including the type and date of the issue and contact information.
    6. The Consumer or entity under §10 must provide the Product for inspection, and the Seller must collect it at their own cost.
    7. The Seller must respond to the complaint within 14 days.
    8. For Consumers or entities under §10, failure to respond within 14 days constitutes acceptance of the complaint.
    9. Consumers/entities under §10 may first request repair or replacement. Price reduction or contract withdrawal applies only as specified in the Consumer Rights Act.
    10. For justified complaints, the Seller shall:
      1.  cover repair/replacement and re-delivery costs,
      2. reduce the Product price proportionally and refund within 14 days,
      3. refund the Product price within 14 days if the Consumer withdraws, provided the Product is returned at the Seller’s expense.
    11. Complaint responses are provided on paper or durable medium (email, SMS).

§ 8

RIGHT OF WITHDRAWAL FROM THE CONTRACT

  1. Subject to point 10 of this paragraph, a Client who is simultaneously a Consumer or an entity referred to in §10 of the Regulations, who has concluded a distance contract, may withdraw from it without giving any reason by submitting an appropriate statement within 14 days. To meet this deadline, it is sufficient to send the withdrawal statement provided by the Store.
  2. In the event of withdrawal from the contract, the Sales Agreement is considered not concluded, and the Consumer or the entity referred to in §10 of the Regulations is obliged to return the Product to the Seller or deliver it to a person authorized by the Seller without delay, but no later than 14 days from the day the withdrawal from the contract was made, unless the Seller has offered to collect the Product. Sending back the Product before the deadline is sufficient to meet the 14-day period.
  3. In case of withdrawal from the Sales Agreement, the Product should be returned to the following address: ul. Wadowicka 7, 30-347 Kraków.
  4. The Consumer or the entity referred to in §10 of the Regulations is responsible for any reduction in the value of the Product resulting from handling it in a manner that goes beyond what is necessary to determine its nature, characteristics, and functioning, unless the Seller failed to inform the Consumer or the entity referred to in §10 about how and when to exercise the right of withdrawal and did not provide a template withdrawal form. To determine the nature, characteristics, and functioning of the Products, the Consumer or the entity referred to in §10 should handle and examine the Products only in the same way they could in a physical store.
    1. In the case of unsealing the Product — collectible card packaging — breaking the foil or any other security seal results in an 80% reduction in the Product’s value due to the collectible nature of the Product and the significant element of randomness in its contents. To recover 100% of the price, the Product must be returned fully intact, unsealed, and unopened.
  5. Subject to points 6 and 8 of this paragraph, the Seller shall refund the value of the Product along with its delivery costs using the same payment method that the Consumer used unless the Consumer or the entity referred to in §10 has expressly agreed to a different method that does not incur any costs. Subject to point 7 of this paragraph, the refund shall be made promptly, no later than 14 days from the moment the Seller receives the withdrawal statement from the Consumer.
  6. If the Consumer or the entity referred to in §10 of the Regulations selected a delivery method for the Product other than the cheapest standard delivery offered by the Store, the Seller is not obliged to refund the additional costs incurred.
  7. If the Seller has not proposed to collect the Product from the Consumer or the entity referred to in §10, the Seller may withhold the refund of payments received from the Consumer until the goods are received back or until proof of dispatch is provided, whichever occurs first.
  8. The Consumer or the entity referred to in §10 withdrawing from the Sales Agreement bears only the costs of returning the Product to the Seller.
  9. The fourteen-day period within which the Consumer or the entity referred to in §10 may withdraw from the contract is counted:
    1. For a contract where the Seller is obliged to transfer ownership of the Product — from the day the Consumer or the entity referred to in §10 (or a third party other than the carrier indicated by them) took possession of the Product,
    2. For a contract covering multiple Products delivered separately, in batches, or in parts — from taking possession of the last Product, batch, or part,
    3. For a contract involving regular delivery of Products over a specified period — from taking possession of the first Product,
    4. For other contracts — from the day the contract was concluded.
  10. The right of withdrawal from a distance contract does not apply to the Consumer or the entity referred to in §10 in the case of a Sales Agreement:
    1. Where the subject of the performance is a non-prefabricated item, produced according to the consumer’s specifications or to satisfy their individualized needs,
    2. Where the subject of the performance is a product delivered in a sealed package which cannot be returned after opening due to health protection or hygiene reasons, if the package was opened after delivery,
    3. Where the subject of the performance consists of goods that, after delivery, are inseparably combined with other items due to their nature,
    4. For the provision of services for which the Consumer must pay, if the entrepreneur has fully performed the service with the Consumer’s express prior consent, who was informed before commencement that they would lose the right of withdrawal once the service is completed and acknowledged this,
    5. Where the subject of the performance is a product liable to rapid deterioration or with a short shelf life.
  11. The right of withdrawal from the Sales Agreement applies to both the Seller and the Client in case of failure by the other party to perform their obligations within the specified deadline.

§ 9

PROVISIONS CONCERNING ENTREPRENEURS (B2B)

  1. This paragraph contains provisions exclusively for entrepreneurs who are not covered by the protection arising from the Consumer Rights Act, referred to in §10 of the Regulations.
  2. The Seller has the right to withdraw from a Sales Agreement concluded with a Client who is not a Consumer within 14 working days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may occur without giving any reason and does not create any claims by the Client who is not a Consumer against the Seller.
  3. The Seller has the right to limit, in relation to Clients who are not Consumers, the payment methods made available by the Seller, including the right to require prepayment of part or the entire purchase price regardless of the payment method chosen by the Client and regardless of the conclusion of the Sales Agreement.
  4. The benefits and burdens associated with the Product, as well as the risk of accidental loss or damage to the Product, pass to the Client who is not a Consumer at the moment the Seller hands over the Product to the carrier. In such a case, the Seller is not responsible for the loss, shortage, or damage to the Product occurring from the moment the Product is accepted for transport until it is delivered to the Client, nor for delays in the shipment.
  5. In the case of sending the Product to the Client via a carrier, the Client who is not a Consumer is obliged to inspect the shipment in a timely manner and in the manner customary for shipments of this type. If the Client notices that there has been a loss or damage to the Product during transport, they are obliged to take all necessary steps to determine the carrier’s liability.
  6. The Service Provider may terminate the agreement for the provision of the Electronic Service with immediate effect and without giving any reason by sending the Client who is not a Consumer a statement of termination.

§ 10

PROVISIONS CONCERNING ENTREPRENEURS WITH THE RIGHTS OF CONSUMERS

  1. An entrepreneur conducting a sole proprietorship (this paragraph does not apply to commercial companies) is covered by the protection provided under the Consumer Rights Act, provided that the agreement concluded with the Seller is directly related to their business activity, but the content of this agreement indicates that it does not have a professional character for them, particularly arising from the subject of the business activity they conduct.
  2. A person conducting business activity referred to in point 1 of this paragraph is covered by protection solely in the scope of:
    1. prohibited contractual provisions,
    2. liability for non-conformity of the Product with the agreement,
    3. the right to withdraw from a distance contract,
    4. rules concerning contracts for the supply of digital content or digital services.
  3. The entrepreneur referred to in point 1 of this paragraph loses the rights arising from consumer protection if the Sales Agreement concluded with the Seller has a professional character, which is verified based on the entrepreneur’s entry in the Central Registration and Information on Business of the Republic of Poland, in particular the codes of the Polish Classification of Activities indicated there.
  4. Entrepreneurs referred to in point 1 of this paragraph are not covered by the institutional protection provided for Consumers by county (municipal) consumer ombudsmen or by the President of the Office of Competition and Consumer Protection (UOKiK).

§ 11

TYPE AND SCOPE OF ELECTRONIC SERVICES

  1. The Service Provider enables, via the Store, the use of Electronic Services such as:
    1. concluding Sales Agreements for Products,
    2. managing an Account in the Store,
    3. subscribing to the Newsletter,
    4. using the Opinion System.
  2. The provision of Electronic Services to Service Recipients in the Store is carried out under the terms and conditions specified in the Terms and Conditions.
  3. The Service Provider has the right to place advertising content on the Store’s website. Such content constitutes an integral part of the Store and the materials presented therein.

§ 12

TERMS OF PROVISION AND CONCLUSION OF AGREEMENTS FOR THE PROVISION OF ELECTRONIC SERVICES

  1. The provision of Electronic Services specified in § 11 point 1 of the Terms and Conditions by the Service Provider is free of charge.
  2. The duration for which the agreement is concluded:
    1. the agreement for the provision of an Electronic Service enabling the placement of an Order in the Store is concluded for a fixed term and terminates upon the placement of the Order or the cessation of placing the Order by the Service Recipient,
    2. the agreement for the provision of an Electronic Service consisting of managing an Account in the Store is concluded for an indefinite period. The agreement is concluded at the moment the Service Recipient submits the completed Registration Form,
    3. the agreement for the provision of an Electronic Service consisting of subscribing to the Newsletter is concluded for an indefinite period,
    4. the agreement for the provision of an Electronic Service consisting of using the Opinion System is concluded for a fixed term and terminates upon posting an opinion or ceasing to use this Service by the Service Recipient.
  3. Technical requirements necessary to cooperate with the IT system used by the Service Provider:
    1. a computer (or mobile device) with Internet access,
    2. access to email,
    3. a web browser,
    4. enabling Cookies and Javascript in the web browser.
  4. The Service Recipient is obliged to use the Store in a manner consistent with the law and good practices, with due respect for personal rights and the intellectual property rights of third parties.
  5. The Service Recipient is obliged to enter data in accordance with the actual state of affairs.
  6. The Service Recipient is prohibited from providing content of an unlawful nature.

§ 13

COMPLAINTS RELATED TO THE PROVISION OF ELECTRONIC SERVICES

  1. Complaints related to the provision of Electronic Services via the Store may be submitted by the Service Recipient via email to: kontakt@one-sleeve.com
  2. The above email should include as much information and circumstances regarding the subject of the complaint as possible, in particular the type and date of the irregularity and contact details. Providing this information will significantly facilitate and expedite the handling of the complaint by the Service Provider.
  3. The handling of the complaint by the Service Provider shall take place immediately, no later than within 14 days from the date of submission.
  4. The Service Provider’s response to the complaint shall be sent to the email address provided by the Service Recipient in the complaint submission or by another method specified by the Service Recipient.

§ 14

TERMS FOR TERMINATING AGREEMENTS FOR THE PROVISION OF ELECTRONIC SERVICES

  1. Termination of an agreement for the provision of an Electronic Service:
    1. An agreement for the provision of a continuous and indefinite Electronic Service (such as maintaining an Account or Newsletter) may be subject to termination.
    2. The Service Recipient may terminate the agreement with immediate effect and without providing any reason by sending an appropriate statement via email to: kontakt@one-sleeve.com or by deleting their Account.
    3. The Service Provider may terminate an agreement for the provision of a continuous and indefinite Electronic Service if the Service Recipient violates the Terms and Conditions, in particular by providing unlawful content, after an unsuccessful prior request to cease the violations with a specified deadline. In such a case, the agreement expires 7 days after the submission of the declaration of termination (notice period).
    4. Termination leads to the cessation of the legal relationship with effect for the future.
  2. The Service Provider and the Service Recipient may terminate the agreement for the provision of an Electronic Service at any time by mutual agreement.

§ 15

INTELLECTUAL PROPERTY

  1. All content published on the website at www.one-sleeve.com is protected by copyright and (subject to § 15 point 3 and elements provided by Service Recipients, used under license, assignment of proprietary copyrights, or permitted use) is the property of Christian Ferdouël, conducting business under the name Christian Ferdouël Collections, registered in the Central Registration and Information on Economic Activity of the Republic of Poland, maintained by the minister competent for economic affairs, with the place of business and mailing address: ul. Wadowicka 7, 30-347 Kraków, NIP: 6772529577, REGON: 542514759. The Service Recipient is fully liable for any damage caused to the Service Provider resulting from the use of any content from the www.one-sleeve.com website without the Service Provider’s consent.
  2. Any use by anyone, without the explicit written consent of the Service Provider, of any elements comprising the content of the www.one-sleeve.com website constitutes an infringement of the Service Provider’s copyright and results in civil and criminal liability.
  3. All trade names, Product names, company names, and their logos used on the website at www.one-sleeve.com belong to their respective owners and are used solely for identification purposes. They may be registered trademarks. All materials, descriptions, and photos presented on the www.one-sleeve.com website are used for informational purposes.

§ 16

FINAL PROVISIONS

  1. Agreements concluded through the Store are governed by Polish law.
  2. In the event of any inconsistency of any part of the Terms and Conditions with applicable law, the relevant provisions of Polish law shall apply in place of the contested provision of the Terms and Conditions.
  3. Any disputes arising from Sales Agreements between the Store and Clients shall first be resolved through negotiations, with the intention of amicably settling the dispute, taking into account the Act on out-of-court resolution of consumer disputes. However, if this is not possible or is unsatisfactory for either party, disputes shall be resolved by the competent common court in accordance with point 4 of this paragraph.
  4. Judicial resolution of disputes:
    1. Any disputes arising between the Service Provider and a Service Recipient (Client) who is also a Consumer or an entity referred to in § 10 of the Terms and Conditions shall be submitted to the courts having jurisdiction in accordance with the provisions of the Code of Civil Procedure of 17 November 1964;
    2. Any disputes arising between the Service Provider and a Service Recipient (Client) who is not simultaneously a Consumer, referred to in § 9 of the Terms and Conditions, shall be submitted to the court having jurisdiction over the Service Provider’s registered office.
  5. A Client who is a Consumer also has the right to use out-of-court dispute resolution methods, in particular by submitting, after the conclusion of the complaint procedure, a request for mediation or a request for the case to be considered by an arbitration court (the request can be downloaded from the website: http://www.uokik.gov.pl/download.php?plik=6223). The list of Permanent Consumer Arbitration Courts operating at the Provincial Inspectorates of Trade Inspection is available at: http://www.uokik.gov.pl/wazne_adresy.php#faq596. A Consumer may also use the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection. Out-of-court claims proceedings after the conclusion of the complaint procedure are free of charge.
  6. A Client who is a Consumer may also make use of European ADR institutions handling out-of-court dispute resolution. Such possibility is available, for example, at: https://adrcenter.com/solve/. More information on out-of-court dispute resolution can be found on the website: https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/index_pl.htm.