{"id":943,"date":"2025-05-28T11:21:40","date_gmt":"2025-05-28T09:21:40","guid":{"rendered":"https:\/\/onesleeve.estima.site\/faq\/"},"modified":"2025-05-28T11:21:41","modified_gmt":"2025-05-28T09:21:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/one-sleeve.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t<div class=\"full_row-bread\">\n\t\t<div class=\"col-full\">\n\t\t<nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav>\t\t<\/div>\n\t<\/div>\n\t\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:10%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80%\">\n<h2 class=\"wp-block-heading has-text-align-center section__title\">QUESTIONS FR\u00c9QUEMMENT POS\u00c9ES<\/h2>\n\n\n\n<p class=\"has-text-align-center max500 section__desc\">Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamcon reprehenderit in voluptate <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:10%\"><\/div>\n<\/div>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">        <div class=\"faq\">\r\n            <div class=\"col-full\">\r\n                                    <div class=\"faq-wrapper\">\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    Proposez-vous des produits originaux ?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    Oui, tous nos produits sont originaux et proviennent de fournisseurs de confiance. Nous proposons des accessoires et des cartes \u00e0 collectionner officiels de s\u00e9ries populaires telles que Pok\u00e9mon, Lorcana et One Piece.                                 <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    Vendez-vous des chemises de protection \u00e0 l&rsquo;unit\u00e9 ?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    Les prot\u00e8ge-cartes sont disponibles uniquement \u00e0 l&rsquo;unit\u00e9 dans la boutique en ligne. Pour toute commande sup\u00e9rieure, veuillez contacter directement la boutique.                                 <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    Les bo\u00eetes en acrylique conviennent-elles \u00e0 toutes les cartes ?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    Les cat\u00e9gories ont \u00e9t\u00e9 cr\u00e9\u00e9es de mani\u00e8re \u00e0 ce que la cat\u00e9gorie \u00ab Pok\u00e9mon \u00bb vous propose des produits parfaitement adapt\u00e9s aux cartes Pok\u00e9mon, et la cat\u00e9gorie \u00ab Lorcan \u00bb des accessoires sp\u00e9cialement con\u00e7us pour ces cartes. De plus, les descriptions des produits indiquent les dimensions et les sp\u00e9cifications exactes pour faciliter le choix du produit.                                 <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    Quels modes de paiement sont accept\u00e9s ?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    Nous acceptons divers modes de paiement, notamment les cartes de cr\u00e9dit et de d\u00e9bit, les virements bancaires et les paiements en ligne. Les d\u00e9tails sont disponibles sur la page de paiement lors du paiement.                                 <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    Puis-je modifier ou annuler ma commande apr\u00e8s l&rsquo;avoir pass\u00e9e ?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    Si votre commande n&rsquo;a pas encore \u00e9t\u00e9 exp\u00e9di\u00e9e, vous pouvez la modifier ou l&rsquo;annuler. Veuillez nous contacter d\u00e8s que possible pour effectuer les modifications.                                 <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    Puis-je recevoir une facture pour ma commande ?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    Oui, les factures sont \u00e9mises automatiquement. Veuillez fournir les d\u00e9tails de votre facture lors de votre commande.                                 <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    Quelles sont vos options d&rsquo;exp\u00e9dition ?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    Nous proposons plusieurs modes de livraison, notamment : coursier, consignes \u00e0 colis InPost et la Poste polonaise. Le co\u00fbt et le d\u00e9lai de livraison d\u00e9pendent du mode et du lieu de livraison choisis.                                 <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    Combien de temps faut-il pour traiter une commande ?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    Le d\u00e9lai de livraison d\u00e9pend de la disponibilit\u00e9 des produits et du mode de livraison choisi. Les commandes standard sont exp\u00e9di\u00e9es sous 24 \u00e0 48 heures apr\u00e8s le traitement du paiement.                                 <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    Proposez-vous une livraison internationale ?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    Oui, nous livrons \u00e0 l&rsquo;international. Les frais et d\u00e9lais de livraison varient selon le pays de destination.                                 <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    Puis-je suivre ma commande ?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    Oui, une fois votre commande exp\u00e9di\u00e9e, vous recevrez un num\u00e9ro de suivi qui vous permettra de suivre votre exp\u00e9dition en temps r\u00e9el.                                <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    Puis-je retourner un produit achet\u00e9 ?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    Oui, conform\u00e9ment \u00e0 la politique de retour, vous disposez de 14 jours pour retourner les articles non utilis\u00e9s et dans leur emballage d&rsquo;origine. Les frais de retour sont \u00e0 la charge du client.                                 <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    Que dois-je faire si je re\u00e7ois un produit endommag\u00e9 ?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    Si le produit arrive endommag\u00e9 ou d\u00e9fectueux, veuillez nous contacter dans les 48 heures suivant la r\u00e9ception du colis en nous envoyant des photos des dommages. Nous r\u00e9glerons le probl\u00e8me dans les plus brefs d\u00e9lais.                                 <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    Combien de temps faut-il pour traiter une r\u00e9clamation ?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    Nous traitons les plaintes dans les 14 jours ouvrables suivant leur signalement et la fourniture de toutes les informations requises.                                <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    Comment puis-je vous contacter ?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    Vous pouvez nous contacter via le formulaire de contact sur le site web, par e-mail ou par t\u00e9l\u00e9phone. Vous trouverez les d\u00e9tails dans l&rsquo;onglet \u00ab Contact \u00bb.                                 <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    Comment r\u00e9pondre rapidement aux messages ?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    Nous visons \u00e0 r\u00e9pondre \u00e0 toutes les demandes dans les 24 heures les jours ouvrables.                                <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    Avez-vous un programme de fid\u00e9lit\u00e9 pour les clients r\u00e9guliers ?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    Oui, nous proposons un programme de fid\u00e9lit\u00e9 et des promotions \u00e0 nos clients r\u00e9guliers. Vous trouverez plus d&rsquo;informations sur les bonus et les r\u00e9ductions dans l&rsquo;onglet \u00ab Promotions \u00bb.                                 <\/div>\r\n                            <\/div>\r\n                                            <\/div>\r\n                            <\/div>\r\n        <\/div>\r\n\r\n        <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>QUESTIONS FR\u00c9QUEMMENT POS\u00c9ES Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamcon reprehenderit in voluptate<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-943","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/one-sleeve.com\/fr\/wp-json\/wp\/v2\/pages\/943","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/one-sleeve.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/one-sleeve.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/one-sleeve.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/one-sleeve.com\/fr\/wp-json\/wp\/v2\/comments?post=943"}],"version-history":[{"count":1,"href":"https:\/\/one-sleeve.com\/fr\/wp-json\/wp\/v2\/pages\/943\/revisions"}],"predecessor-version":[{"id":944,"href":"https:\/\/one-sleeve.com\/fr\/wp-json\/wp\/v2\/pages\/943\/revisions\/944"}],"wp:attachment":[{"href":"https:\/\/one-sleeve.com\/fr\/wp-json\/wp\/v2\/media?parent=943"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}