{"id":941,"date":"2025-05-28T11:17:30","date_gmt":"2025-05-28T09:17:30","guid":{"rendered":"https:\/\/onesleeve.estima.site\/faq\/"},"modified":"2025-05-28T11:17:31","modified_gmt":"2025-05-28T09:17:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/one-sleeve.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t<div class=\"full_row-bread\">\n\t\t<div class=\"col-full\">\n\t\t<nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav>\t\t<\/div>\n\t<\/div>\n\t\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:10%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:80%\">\n<h2 class=\"wp-block-heading has-text-align-center section__title\">FREQUENTLY ASKED QUESTIONS<\/h2>\n\n\n\n<p class=\"has-text-align-center max500 section__desc\">Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamcon reprehenderit in voluptate <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:10%\"><\/div>\n<\/div>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">        <div class=\"faq\">\r\n            <div class=\"col-full\">\r\n                                    <div class=\"faq-wrapper\">\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    Do you offer original products?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    Yes, all our products are original and come from trusted suppliers. We offer official accessories and trading cards from popular series such as Pokemon, Lorcana and One Piece.                                 <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    Do you sell protective shirts individually?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    Card sleeves are available only in singles in the online store. If you need to buy a larger quantity, please contact the store directly.                                 <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    Do acrylic boxes fit all cards?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    The categories have been created so that under the &#8220;Pok\u00e9mon&#8221; category you will find products perfectly suited to Pok\u00e9mon cards, and in the &#8220;Lorcan&#8221; category &#8211; accessories designed specifically for Lorcan cards. Additionally, in the product descriptions we provide exact dimensions and specifications to make it easier to choose the right product.                                 <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    What payment methods are accepted?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    We accept a variety of payment methods, including credit and debit cards, bank transfers, and online payments. Details are available on the payment page during checkout.                                 <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    Can I change or cancel my order after I place it?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    If your order has not yet been shipped, you can modify or cancel it. Please contact us as soon as possible to make any changes.                                 <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    Can I receive an invoice for my order?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    Yes, invoices are issued automatically. Please provide your invoice details when placing your order.                                 <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    What are your shipping options?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    We offer several delivery methods, including: courier, InPost parcel lockers, Polish Post. The cost and delivery time depend on the chosen method and delivery location.                                 <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    How long does it take to process an order?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    Delivery time depends on product availability and selected shipping method. Standard orders are shipped within 24-48 hours of payment being processed.                                 <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    Do you offer international shipping?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    Yes, we ship internationally. Shipping costs and times vary depending on the destination country.                                 <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    Can I track my order?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    Yes, once your order ships you will receive a tracking number that will allow you to monitor your shipment in real time.                                <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    Can I return a purchased product?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    Yes, as per the returns policy, you have 14 days to return unused and originally packaged items. Return shipping costs are the responsibility of the customer.                                 <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    What should I do if I receive a damaged product?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    If the product arrives damaged or defective, please contact us within 48 hours of receiving the package, sending photos of the damage. We will resolve the issue as soon as possible.                                 <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    How long does it take to process a complaint?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    We process complaints within 14 business days of reporting and providing all required information.                                <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    How can I contact you?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    You can contact us via the contact form on the website, by email or by phone. Details can be found in the &#8220;Contact&#8221; tab.                                 <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    How to respond to messages quickly?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    We aim to respond to all inquiries within 24 hours on business days.                                <\/div>\r\n                            <\/div>\r\n                                                    <div class=\"faq-item\">\r\n                                <div class=\"faq-question\">\r\n                                    Do you have a loyalty program for regular customers?                                    <span class=\"faq-toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\">\r\n                                    <path class=\"faq1\" d=\"M2.65625 8.5H14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <path class=\"faq2\" d=\"M8.5 2.65625V14.3438\" stroke=\"#1B1464\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg><\/span>\r\n                                <\/div>\r\n                                <div class=\"faq-answer\">\r\n                                    Yes, we offer a loyalty program and promotions for our regular customers. Details about bonuses and discounts can be found in the &#8220;Promotions&#8221; tab.                                 <\/div>\r\n                            <\/div>\r\n                                            <\/div>\r\n                            <\/div>\r\n        <\/div>\r\n\r\n        <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>FREQUENTLY ASKED QUESTIONS Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamcon reprehenderit in voluptate<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-941","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/one-sleeve.com\/en\/wp-json\/wp\/v2\/pages\/941","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/one-sleeve.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/one-sleeve.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/one-sleeve.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/one-sleeve.com\/en\/wp-json\/wp\/v2\/comments?post=941"}],"version-history":[{"count":1,"href":"https:\/\/one-sleeve.com\/en\/wp-json\/wp\/v2\/pages\/941\/revisions"}],"predecessor-version":[{"id":942,"href":"https:\/\/one-sleeve.com\/en\/wp-json\/wp\/v2\/pages\/941\/revisions\/942"}],"wp:attachment":[{"href":"https:\/\/one-sleeve.com\/en\/wp-json\/wp\/v2\/media?parent=941"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}